Warranty Policy

At Precision 3D Printing Australia, we aim to ensure that our customers are fully satisfied with their purchases. To facilitate this, we offer a warranty on all products sold through our store. This warranty is provided in line with the manufacturer’s terms and conditions and in accordance with Australian Consumer Law.

Manufacturer’s Warranty:

  • Coverage: The products we sell are covered by the original manufacturer’s warranty. This typically covers defects in materials and workmanship for a specified period from the date of purchase.
  • Duration: The length of the warranty period varies by manufacturer and product. Please refer to the warranty documentation included with your product or the manufacturer’s website for specific warranty duration and details.
  • Limitations: The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

How to Make a Warranty Claim:

  1. Contact Us:

    • If you experience an issue with your product, please contact our Customer Service team for assistance.
    • Provide a detailed description of the issue, along with your order number and purchase date.

  2. Assessment:

    • Our team will assess the issue and determine whether it is covered under the manufacturer’s warranty.
    • In some cases, we may ask for photos or videos to better understand the problem.

  3. Return Authorization:

    • If the issue is covered, you will receive a Return Authorization Number (RAN) and instructions on how to return the product.
    • Ensure the product is securely packaged to avoid further damage during return shipping.

  4. Shipping:

    • Return the product using the provided instructions. We recommend using a trackable shipping method to ensure the item arrives safely.
    • Return shipping costs are typically the responsibility of the customer unless otherwise stated by the manufacturer.

  5. Inspection and Resolution:

    • Once the product is received, it will be inspected by either our team or the manufacturer’s service center.
    • If the issue is confirmed, the product will be repaired or replaced according to the manufacturer’s warranty policy.

Out-of-Warranty Service:

  • Repair and Replacement: If your product is outside the warranty period or the issue is not covered under the warranty, we may still be able to assist with repair or replacement options at your cost.
  • Estimates: Contact us for an assessment and cost estimate for out-of-warranty service.

Additional Warranty Options:

  • Extended Warranty: Some manufacturers offer extended warranty options for an additional fee. Please check the manufacturer’s website or contact us for more information.

Legal Rights:

  • Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Information:

For any questions or to initiate a warranty claim, please contact our Customer Service team: